Are you thinking that it’s time to hire a new cleaning company? Maybe your current cleaners aren’t getting the job done as well as they used to. If you’re still on the fence, here are five reasons why it’s time to hire a new cleaning company.
No Accountability
Does your current cleaning company conduct routine inspections? If they don’t, it’s unlikely that the issues that keep popping up will ever be completely resolved. Regular inspections ensure that issues are addressed before they become a source of irritation.
Inconsistent Service
When you walk into your building after your current cleaning service has finished their work, do you know exactly what you’ll find? Or do you hold your breath, hoping that the tasks are completed properly? If your janitorial service was always sub-par, you’d have fired them long ago, but they manage to do just enough to give you hope that they’ll improve.
Lack of Communication
Do you call your contact at your cleaning company and leave a message, but never hear back? When you have a complaint or issue, does your cleaning company have a place for you to leave it or a protocol for handling it? If you do get through to a human being, are you offered vague reassurances that everything will be handled, but you never see any evidence that the issue’s resolved?
High Employee Turnover
You’re careful about the people that you give access to every part of your office, and when your cleaning company has high employee turnover, which means there’s a revolving door of people parading through your building when you’re not around. If your service is scrambling to find people to cover their clients, it’s unlikely that they’re fully training their new employees.
Illegal Practices
Are you confident that your cleaning company’s hiring practices are completely legal and that they’re fully insured? If the answer to that is anything but a resounding yes, you could be at risk.
If you are experiencing any of these problems, please call us for a free consultation.